Returns
You have 15 days after receiving your package to return one or more items. Products must be returned in their original condition, unworn, unwashed, and with their labels intact. You can make a return through your customer account; a return slip will be emailed to you to facilitate the process. Please note that it is not possible to return an item purchased online to a store.
THE RETURN is the responsibility of the customer.
Unless you can drop off your package at the showroom located at the address below:
DOUBLE HOOD
SHY'V / EESSE
CAP HORIZON HALL 7 AND 8
14 TRIBAL TRAIL
13127 VITROLLES
SIRET: 889980850
TEL: 04.86.17.74.80
France
This period starts from the day of receipt of the product(s).
Only Products returned in their original condition (unworn, just tried on) will be accepted by the company. DOUBLE HOOD .
The Product(s) must be returned in its original packaging and condition to the following address:
DOUBLE HOOD
SHY'V / EESSE
CAP HORIZON HALL 7 AND 8
14 TRIBAL TRAIL
13127 VITROLLESSIRET: 889980850
TEL: 04.86.17.74.80
France
The buyer must attach a photocopy of the invoice for the Product(s) to their return.
If all the above conditions are met, DOUBLE HOOD will reimburse the Buyer within ten (10) days from the date of receipt by the house. DOUBLE HOOD of the package
(The date of dispatch by the Buyer constitutes notification to DOUBLE HOOD of the exercise by the Buyer of his right of withdrawal), the sums paid by the latter, with the exception however of the costs of returning the Products, which remain the responsibility of the Buyer.
For customers outside the European Union, it is important to mention that the package is an “internet return”.
Otherwise, the carrier may ask our platform to pay taxes, which would result in refusal of delivery of the package. The latter would be returned to the customer at their expense.
DOUBLE HOOD will not be liable for any loss or additional costs in this case.
Refund on the website / special cases:
If the conditions for returning the Products are met, DOUBLE HOOD will offer a refund of the amount corresponding to the initial purchase.
DOUBLE HOOD will reimburse the User within fifteen (15) working days from receipt by DOUBLE HOOD of the Products.
All our products benefit from the legal warranty regime, provided that they have been used normally and that the maintenance instructions have been followed.
Article L211-4 of the Consumer Code:
The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
It is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been made its responsibility by the contract or has been carried out under its responsibility.
Article L211-5 of the Consumer Code:
To comply with the contract, the property must:
1. be suitable for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2º or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L211-12 of the Consumer Code:
The action resulting from the lack of conformity is prescribed after two years from the delivery of the goods.
Article 1641 of the Civil Code:
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.
Article 1648 paragraph 1 of the Civil Code:
The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.