REFUND POLICY

Refund on the website / special cases:

If the conditions for returning the Products are met, DOUBLE HOOD will offer a refund of the amount corresponding to the initial purchase.
DOUBLE HOOD will reimburse the User within fifteen (15) working days from receipt by DOUBLE HOOD of the Products.

All our products benefit from the legal warranty regime, provided that they have been used normally and that the maintenance advice has been followed.

Article L211-4 of the Consumer Code:
The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
It is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed under its responsibility by the contract or has been carried out under its responsibility.

Article L211-5 of the Consumer Code:
To comply with the contract, the property must:

1º be suitable for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2º or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L211-12 of the Consumer Code:
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article 1641 of the Civil Code:
The seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.

Article 1648 paragraph 1 of the Civil Code:
The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.